You should read the City of Greater Dandenong IT and Digital Strategy 2020-2025, available on the Assignment A02 page on LMS.
You need to produce a report that evaluates the content of the City of Greater Dandenong IT and Digital Strategy 2020-2025 and makes recommendations on the future ICT service management by the Council.
This plan was prepared prior to the advent of the COVID-19 pandemic. You are being asked to evaluate this plan at the present time (Semester 1, 2022), and so you should also consider the issues being faced by the Council in coping with the current conditions due to the COVID-19 pandemic. This includes the need for much of the workforce to work from home, and the need to rely on digital channels, such as video conferencing, to support interactions with customers, rate payers, supplies and other government agencies.
Expected time: Approximately 30 hours of work
Recommended length: 7 pages
Evaluate the content of the City of Greater Dandenong IT and Digital Strategy 2020-2025