You are manager when this awkward situation happens: “Daniel Sturgis, who quit l


You are manager when this awkward
situation happens:
“Daniel Sturgis, who quit last year just
as you were planning to fire him for consistently failing to meet agreed-on
performance targets, has just emailed you from his new job, asking for a
recommendation. He says his new job is awful and he regrets leaving your company.
He knows you don’t have any openings, but he would be grateful for a
recommendation.”
Write a one page memo to Sturgis, explaining that
you will not be able to write him a recommendation. Make up any details you
need. Make sure to include a subject line that will get your audience’s
attention. You must use the following five goals when communicating negative
information:
1.
To convey the bad news
2.
To gain acceptance of the bad
news
3.
To preserve as much of your
audience’s goodwill as possible
4.
To maintain (or repair) your
reputation or your organization’s reputation
5.
To reduce or eliminate the need
for future correspondence on the matter


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